Refund policy

• 14-day refund period from the date of purchase
• Refunds are possible if the product has not been downloaded or activated.
• If the product has already been used, no refund is possible.

• 7-day refund period before the start of service provision
• If the service has already been started, the unused portion will be refunded.

Items eligible for refund:

• Goods in original condition
• Unused products with all labels
• Goods with proof of purchase documents
• Goods without damage or wear and tear

Items for which refunds are not applicable:

• Personalized or custom-made goods
• Food products and hygiene products
• Downloaded or activated digital products
• Services that have already been provided in full

Step 1: Submitting your application

• Contact our customer service
• Email: info@findpet.lv
• Phone: +371 25 457 231
• Please indicate the order number and reason for refund

Step 2: Returning the goods

• We will send you return instructions
• Pack the item securely
• Use the return label provided by us

Step 3: Inspection and processing

• Goods will be inspected within 5-7 business days
• You will receive confirmation of the refund status
• Refunds will be made within 10-14 business days.

The refund will be made in the same way as the payment was made:

• Bank transfer – 3-5 business days
• Credit cards – 5-10 business days

• Free returns – if the item is defective or incorrect
• The customer bears the costs if the return is due to the customer’s reasons.
• Return shipping costs: EUR 5-15 (depending on the size of the item)

If you wish to exchange an item for another:

• Available within 30 days of purchase
• The difference in price must be paid or will be refunded.
• The new item must be available in stock

Manufacturer’s warranty:

• The warranty does not cover natural wear and tear.

Defective goods:

• Report within 48 hours of delivery
• We provide free returns
• Full refund or free exchange

Customer service:

• Email: info@findpet.lv
• Phone: +371 25 457 231
• Working hours: Mon-Fri 9:00-18:00
• Address:
  Strautu Street 11, Tukums, Tukums City, Tukums Municipality, LV-3101

Return address:

This refund policy is subject to change without prior notice. The latest version will always be available on our website.

This policy is regulated in accordance with the legislation of the Republic of Latvia and the European Union consumer protection directives.